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Ronin Wallet - Fiat Deposit FAQs

Updated

In this article, you will find answers to frequently asked questions about fiat deposit providers on the Ronin Wallet, along with support links in case you need assistance with your transactions.

To begin, choose the provider that you used or want to learn more about:

 

 


Transak

What is Transak and how does it work?
Transak is a fiat-to-crypto gateway that allows users to purchase cryptocurrencies using traditional payment methods such as credit/debit cards, bank transfers, and other local payment methods. It connects your bank account or card to the blockchain, making it easy to buy tokens directly into your wallet.

 

Which tokens can I buy through Transak on Ronin Network?
Transak supports a wide range of cryptocurrencies including popular tokens like USDC, RON, SLP, WETH.

 

What payment methods are supported by Transak?
Transak supports various payment methods including credit and debit cards, bank transfers (SEPA, ACH, etc.), Apple Pay, and Google Pay, depending on your country. You can check the available payment methods on the Transak website before making a purchase.

 

What are the fees associated with using Transak?
Transak charges a service fee for every transaction. Fees can vary depending on your payment method, region, and the size of the transaction. You can find the exact fee breakdown during the checkout process before completing your purchase.

 

How do I check the order details of a pending order on Transak?

  1. To check the details of a pending order on Transak, follow these steps:
    • Access Your Transak Account:
    • Navigate to 'My Orders':
      • Click on the menu icon (three lines) located at the top right corner.
      • Select 'My Orders' from the dropdown menu.

  • View Order Status:
    • In the 'My Orders' section, you'll see a list of your past orders.
    • Locate the order you're interested in to view its status, order ID, and other details.
  1. Understanding Order Statuses:
    Transak provides various order statuses to indicate the progress of your transaction:
    • AWAITING_PAYMENT_FROM_USER: Order created; payment not yet received.
    • PAYMENT_DONE_MARKED_BY_USER: User has marked payment as done; awaiting confirmation.
    • PROCESSING: Payment validated; order is being processed.
    • PENDING_DELIVERY_FROM_TRANSAK: Payment received; crypto is being exchanged and transferred.
    • ON_HOLD_PENDING_DELIVERY_FROM_TRANSAK: Order on hold; awaiting delivery.
    • COMPLETED: Payment received; crypto sent successfully.
    • CANCELLED: Order cancelled.
    • FAILED: Order failed (e.g., card declined).
    • REFUNDED: Amount refunded to the user.
    • EXPIRED: User failed to make payment within the timeframe.
  2. For a comprehensive list of statuses and their descriptions, refer to Transak's Tracking Order Status documentation.
    Additional Resources:
  3. By following these steps, you can effectively monitor and manage your pending orders on Transak.

 

How long does it take for my tokens to arrive in my wallet?
The time it takes for your tokens to arrive in your wallet depends on the payment method and blockchain network. Credit/debit card transactions are usually faster, often completing within 1 minute to 1 hour. Bank transfers may take longer, sometimes up to 2-3 business days.

 

Why is my payment pending or failed?
A payment may be pending or fail due to issues such as insufficient funds, network problems, incorrect payment details, or verification issues. Check your payment method details, ensure your card or account is active, and verify your identity if necessary.

 

Can I buy tokens without completing KYC (Know Your Customer)?
Depending on the region and transaction amount, Transak may require you to complete KYC (Know Your Customer) verification for compliance with regulations. This typically involves submitting identity documents. For smaller transactions, some regions may allow purchases without KYC.

 

What is the minimum/maximum amount I can buy through Transak?
Transak has minimum and maximum limits depending on your payment method, region, and account verification status. For example, credit card purchases may have lower limits, while bank transfers may allow larger amounts. You can view the limits during the checkout process.

 

Is Transak secure and safe to use?
Yes, Transak uses industry-standard encryption to protect your data and ensure secure transactions. It complies with regulations and implements safety measures to prevent fraud. However, it's always important to double-check your wallet address and transaction details before completing any purchase.

 

I need assistance, how do I get help with Transak?
For further assistance, visit the Transak Help Center.

 

 

 

MoonPay

What is MoonPay and how does it work?
MoonPay is a fiat-to-crypto gateway that allows users to buy and sell cryptocurrencies using traditional payment methods such as credit/debit cards, bank transfers, and other local payment methods. It connects your bank account or card to the blockchain, making it easy to buy tokens directly into your wallet.

 

Which tokens can I buy through MoonPay on Ronin Network?
MoonPay supports a wide range of cryptocurrencies, including RON, SLP, USDC, PIXELS

 

What payment methods are supported by MoonPay?
MoonPay supports various payment methods including credit and debit cards, bank transfers (SEPA, ACH, etc.), Apple Pay, and Google Pay, depending on your country. You can check the available payment methods on MoonPay's website before making a purchase.

 

What are the fees associated with using MoonPay?
MoonPay charges a service fee for each transaction. Fees can vary depending on your payment method, region, and the size of the transaction. You can find the exact fee breakdown during the checkout process before completing your purchase.

 

How do I check the order details of a pending order on MoonPay?

  • To check the details of a pending order on MoonPay after purchasing tokens, follow these steps:
    • Access Your MoonPay Account:

  1. Visit the MoonPay Dashboard and log in with your credentials.
  • Navigate to 'Trade History':
    1. Click on the menu icon (three lines) located at the top right corner.
    2. Select 'Trade History' from the dropdown menu.

  • View Order Status:
    1. In the 'Trade History' section, you'll see a list of your past orders.
    2. Locate the pending order to view its status, order ID, and other details.
  • Understanding Order Statuses:
    MoonPay provides various order statuses to indicate the progress of your transaction:
    • Pending: The transaction is awaiting confirmation.
    • Completed: The transaction has been successfully processed.
    • Failed: The transaction did not go through.
    • Cancelled: The transaction was canceled.
  • For more information on transaction statuses, refer to MoonPay's Transaction FAQs.
    Additional Resources:
  • By following these steps, you can effectively monitor and manage your pending orders on MoonPay.

 

How long does it take for my tokens to arrive in my wallet?
The time it takes for your tokens to appear in your wallet depends on the payment method and blockchain network. Credit/debit card transactions are usually faster, often completing within 1 minute to 1 hour. Bank transfers may take longer, sometimes up to 2-3 business days.

 

Why is my payment pending or failed?
A payment may be pending or fail due to issues such as insufficient funds, network problems, incorrect payment details, or verification issues. Check your payment method details, ensure your card or account is active, and verify your identity if necessary.

 

Can I buy tokens without completing KYC (Know Your Customer)?
Depending on the region and transaction amount, MoonPay may require you to complete KYC (Know Your Customer) verification for compliance with regulations. This typically involves submitting identity documents. For smaller transactions, some regions may allow purchases without KYC.

 

What is the minimum/maximum amount I can buy through MoonPay?
MoonPay has minimum and maximum limits depending on your payment method, region, and account verification status. For example, credit card purchases may have lower limits, while bank transfers may allow larger amounts. You can view the limits during the checkout process.

 

Is MoonPay secure and safe to use?
Yes, MoonPay uses industry-standard encryption to protect your data and ensure secure transactions. It complies with regulations and implements safety measures to prevent fraud. However, it's always important to double-check your wallet address and transaction details before completing any purchase.

 

I need assistance, how do I get help with MoonPay?
For further assistance, visit the MoonPay Help Center.

 

 

 

Ramp Network

What is Ramp Network and how does it work?
Ramp Network is a fiat-to-crypto gateway that enables users to buy cryptocurrencies directly into their wallets using traditional payment methods such as credit/debit cards, bank transfers, Apple Pay, and Google Pay. It connects your bank account or card to the blockchain, facilitating seamless token purchases.

 

Which cryptocurrencies can I purchase through Ramp Network on Ronin chain?
Ramp Network supports a wide range of cryptocurrencies, including RON, AXS, SLP, USDC, WETH

 

What payment methods are accepted by Ramp Network?
Ramp Network accepts various payment methods, including credit and debit cards, bank transfers, Apple Pay, Google Pay, and more. The availability of these options may vary depending on your country and the platform you're using.

 

What are the fees associated with purchasing tokens through Ramp Network?
Fees depend on the payment method chosen and current blockchain validation/mining costs. For a detailed breakdown of fees, refer to Ramp Network's official documentation.

 

How do I check the order details of a pending order on Ramp Network?

  • Refer to this Ramp's article
    Understanding Order Statuses:
    Ramp Network provides various order statuses to indicate the progress of your transaction:
    • AWAITING_PAYMENT_FROM_USER: Order created; payment not yet received.
    • PAYMENT_DONE_MARKED_BY_USER: User has marked payment as done; awaiting confirmation.
    • PROCESSING: Payment validated; order is being processed.
    • PENDING_DELIVERY_FROM_TRANSAK: Payment received; crypto is being exchanged and transferred.
    • ON_HOLD_PENDING_DELIVERY_FROM_TRANSAK: Order on hold; awaiting delivery.
    • COMPLETED: Payment received; crypto sent successfully.
    • CANCELLED: Order cancelled.
    • FAILED: Order failed (e.g., card declined).
    • REFUNDED: Amount refunded to the user.
    • EXPIRED: User failed to make payment within the timeframe.
  • For a comprehensive list of statuses and their descriptions, refer to Ramp Network's Tracking Order Status documentation.
    Additional Resources:
    • Ramp Network Help Center: For further assistance, visit the Ramp Network Help Center.
    • Ramp Network Documentation: Access detailed guides and API references at the Ramp Network Documentation.

 

How long does it take to receive my tokens after purchase?
The time to receive tokens varies based on the payment method and blockchain network. For instance, credit card transactions are typically faster, while bank transfers may take longer. Ramp Network processes transactions promptly, but blockchain confirmation times can vary.

 

Is there a minimum or maximum purchase amount?
Yes, Ramp Network has minimum and maximum purchase limits that vary based on the payment method and your account verification status. These limits are displayed during the checkout process.

 

Do I need to complete KYC (Know Your Customer) verification?
KYC verification is required to comply with regulations. The process typically takes less than 10 minutes, though it can take up to the following business day in some cases. Ramp Network provides a user-friendly verification process.

 

Is Ramp Network available in my country?
Ramp Network operates in over 150 countries and territories. To check if your country is supported, visit their website or contact their support team.

 

Is Ramp Network secure to use?
Yes, Ramp Network is non-custodial by design and is audited by security experts. They prioritize user security and comply with industry standards to ensure safe transactions.

 

I need assistance, how do I get help with Ramp Network?
For further assistance, visit the Ramp Network Help Center.

 

 

 

Onmeta

What is Onmeta and how does it work?
Onmeta is a platform that enables users to purchase cryptocurrencies using traditional fiat currencies. It integrates with various decentralized applications (dApps) and platforms, allowing seamless on-ramp and off-ramp services for crypto transactions.

 

Which cryptocurrencies can I buy through Onmeta?
Onmeta supports wide range of cryptocurrencies, including USDC, RON, AXS, SLP, WETH, PIXELS, BANANA, APRS

 

What payment methods are accepted by Onmeta?
Onmeta accepts various payment methods depending on your region:

    • India: NEFT, IMPS, RTGS, and UPI (Google Pay, PhonePe, Paytm, and other UPI apps).
    • Philippines: Gcash, Paymaya, and GrabPay. These options facilitate easy and secure transactions for users in these countries.

 

Are there any fees associated with using Onmeta?
Yes, Onmeta charges a platform fee of 1.5% on each transaction. Additionally, Goods and Services Tax (GST) at 18% is applicable on the platform fee. Users should also be aware of any transaction fees imposed by their payment providers.

 

How do I check the order details of a pending order on Onmeta?

  • To check the details of a pending order on Onmeta after purchasing tokens, follow these steps:
    • Access Your Onmeta Account:
      • Log in to your account on the platform where you initiated the Onmeta transaction.

  • Navigate to the 'Orders' or 'Transactions' Section:
    • Within your account dashboard, locate the section labeled 'Orders' or 'Transactions' to view your recent activities.

  • Locate the Pending Order:
    • In the list of transactions, find the order with the status marked as 'pending' or similar.
  • View Order Details:
    • Click on the pending order to access comprehensive details, including the order ID, transaction amount, payment method, and current status.
  • Understanding Order Statuses:
    Onmeta provides various order statuses to indicate the progress of your transaction:
    • Pending: The order has been created and is awaiting payment or processing.
    • Processing: Payment has been received, and the order is being processed.
    • Completed: The transaction has been successfully processed, and tokens have been delivered.
    • Failed: The transaction did not go through successfully.
    • Cancelled: The order was cancelled by the user or due to a timeout.
  • For a comprehensive list of statuses and their descriptions, refer to Onmeta's API Documentation on Fetch Order Status.
    Additional Resources:
    • Onmeta Help Center: For further assistance, visit the Onmeta Help Center.
    • Onmeta Documentation: Access detailed guides and API references at the Onmeta Documentation.

 

How long does it take to receive my tokens after purchase?
Onmeta processes on-ramp transactions typically within a minute. However, the actual time for tokens to appear in your wallet may vary depending on blockchain network speeds and transaction confirmations.

 

Is there a minimum or maximum purchase amount?
Onmeta allows clients to set their own transaction limits. Suggested minimum and maximum limits vary by blockchain:

  • Ethereum: Minimum 1,000 INR or 1,000 PHP; Maximum 500,000 INR or 50,000 PHP.
  • Polygon: Minimum 100 INR or 100 PHP; Maximum 500,000 INR or 50,000 PHP. These limits are designed to make gas fees attractive for miners/validators and are based on payment channel transfer limits.

 

Do I need to complete KYC (Know Your Customer) verification?
Yes, Onmeta requires users to verify one proof of identity and one proof of address before they can transact on the platform. The KYC process is typically completed in real-time and can be finished in less than a minute if all documents are ready.

 

Is Onmeta available in my country?
Currently, Onmeta operates in India and the Philippines. They plan to launch support for additional countries in the near future.

 

Is Onmeta secure to use?
Yes, Onmeta encrypts all data and transactions to ensure a completely secure experience for its users. They comply with local regulations and have implemented measures to prevent fraud and ensure the safety of user funds.

 

I need assistance, how do I get help with Onmeta?
For further assistance, visit the Onmeta Help Center.

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