Code: 6 error occurs when a Keyless wallet was already generated for the account but no recovery password has been set for the wallet yet, usually due to connection or browser issues. As the recovery password is required to make in-game transactions, users are required to set this up to continue using the Keyless wallet.
When this happens, you'll also see the prompt above when checking the wallets linked to your account.
Solution
Continue the Recovery Password Setup
If you still have access to the browser that you have set up the Keyless wallet on, you may still be able to continue to set up the recovery password for the current Keyless wallet linked to your account. To do so:
Step 1: Go to the Ronin Waypoint website and log in to the affected account.
Step 2: If the site detects an incomplete setup and the browser still has the data in local storage, you'll be asked to continue setting up your recovery password.
NOTE: If you don't see this option, your Keyless wallet can no longer be set up and you'll have to reset it to get a new wallet. Please follow the instructions on the following section for a guide on how to do this.
Step 3: After setting up the recovery password, the setup is complete and you'll be able to use your Keyless wallet for in-game purchases.
Reset your Keyless Wallet
If you no longer have access to the browser where you started setting up your Keyless wallet on or the data for the wallet is no longer saved in the browser, you will have to reset the Keyless wallet on your account. This means that the current Keyless wallet will be unlinked from your account, and you'll no longer be able to access it along with any tokens contained on the wallet.
⚠ IMPORTANT NOTE: To be able to reset your Keyless wallet, you will have to contact support first by sending a ticket using the Keyless Wallet Reset form.
Once Support confirms that you can proceed with the reset, you may follow the instructions below to reset your Keyless wallet:
Step 1: Go to the Ronin Waypoint website and log in to the affected account.
Step 2: You'll see a prompt on the page saying that your Keyless wallet needs to be reset. Click on Create new wallet to proceed with creating a new wallet.
⚠ IMPORTANT NOTE: This will result in permanently losing access to the current Keyless wallet. Make sure to only do this if you have already tried continuing the setup on the browser you used to start the setup for the current Keyless wallet and confirmed that the previous setup can no longer be continued.
Step 3: Continue the new Keyless wallet setup by entering your preferred recovery password. You may check our Keyless wallet setup guide for more information regarding this.
Once you have successfully set up a recovery password for the Keyless wallet, the issue is fixed and you'll be able to use your Keyless wallet to make in-game transactions.